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KPI Book Second Edition by Jeff Smith
Often referred to
as "The Industry Bible", this book is
like a dictionary of terms for the Key Performance
Indicators within the Motor Industry including Sales,
Service Parts, Bodyshop and even General Management.
"When you only
have time for answers, this is the perfect management
To Make More Profit With Your Service Department
by Jeff Smith
The KPI book is a
book of definitions, whereas this book is packed
with best practice ideas and solutions for improving
profitability in the Service Department.
Aimed at improving
operational efficiencies, this book tells you everything
you need to know, in the order that you need to
know it - from basic explanations to tracking performance
through management accounts.
you want to know how to
make more profit and keep it...