the KPI Book by Jeff Smith. The ultimate guide to understanding the key performance indicators of your business

The Service Department Book

Written by
Jeff Smith

Jeff Smith Author of The KPI Book Jeff Smith books including The KPI Book Test you knowledge of the Motor Industry with the  FREE KPI Challenge of the month Jeff Smith speaks at conferences. KPI and Dealer Profitability Jeff Smith and Insight Training contact details

How To Make More Profit With Your
Service Department

"The ultimate guide to understanding and
improving your operational efficiencies"

Written by Jeff Smith
ISBN: 0954025911

Foreword written by Nick Fry
Chief Executive Officer Honda Racing F1 Team


How To Make More Profit With Your Service Department by Jeff SmithDiscover the trade secrets of how to sell more hours and make more profit without damaging Customer Care.

This ground-breaking new book is packed with tried, tested and proven ideas to make you more money, more easily and more often.

If you are the kind of person who likes to take action and enjoys making profit, this exciting new book is for you. All the very best profit-building techniques have been harnessed from the best Service Departments around the world and put into a format that is easy to understand and implement into your business.

Now you can get straight onto the fast-track by getting the ideas that have been tried by other people that have been proven to work in the real world.

Whether you are new to your position or well established in the field of Service Management you will find something here that will lift your business up to the next level. It really is the ultimate guide to understanding and improving your operational efficiencies.

Never before has such an in-depth study of the operational performance of the Service Department been conducted. It's a no-holds-barred, beginning-to-end dissection of your operational efficiencies packed full with information on how you can sell more hours and and boost your profits by showing you tried and tested methods that really work.

Until now, the knowledge you need to understand the Service Department has been very difficult to obtain, the general rule is that you learn your trade as you are doing the job and that takes many years to perfect and hundreds of costly mistakes are made along the way. Now there is a short-cut to this trial and error method of working because whether you are an experienced Service Manager, Dealer Principal or Managing Director, this book tells you what you need to know in the order you need to know it.

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The Foreword for this book is written by Nick Fry, Chief Executive Officer Honda Racing F1 Team. In his write-up he provides you with some valuable guidance and insights into business development from his own perspective after 25 years of Motor Industry experience working with The Ford Motor Company, Aston Martin, building dealer networks, providing technical assistance to Service Departments and of course running the Honda Racing F1 Team.

In his opening statement he writes, "The basics are all the same, whatever the business." What follows in the rest of his foreword is Formula One style, pure inspiration!

Nick Fry Chief Executive Officer of Honda Racing F1 Team "Jeff Smith has done a fantastic job of capturing Service Department strategy and best practise in this book; it contains everything you need to achieve greater success. All the ideas are here in black and white; I urge you to read them, get excited by them, decide which ideas are right for you and then get busy, set your goals and take action!"

Nick Fry
Chief Executive Officer
Honda Racing F1 Team

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Download FREE Samples of The Service Book
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Download a free sample of chapter 1 - by Jeff Smith Free Sample of Chapter 1

download a free sample of chapter 2 by Jeff Smith Free Sample of Chapter 2

Download a free sample of chapter 3 by Jeff Smith Free Sample of Chapter 3

This new book is made up of three separate parts so that you can
get to the information that you want, fast!

You get the in-depth understanding of your operational efficiencies from Parts 1 and 3, and the main focus of the book is concentrated on Part 2; this section contains more than 150 ideas and practical solutions that you can apply to your business today to begin boosting your profits.

 

Part 1
Chapter 1 - Understanding Your Utilisation
Chapter 2 - Understanding Your Productivity
Chapter 3 - Understanding Your Overall Efficiency
Chapter 4 - The Law of The Service Department


Part 2
Chapter 5 - How To Improve Your Utilisation
Chapter 6 - How To Improve Your Productivity


Part 3
Chapter 7 - Calculating The Gain In Your Utilisation
Chapter 8 - Calculating The Gain In Your Productivity

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Order your personal copy of How to make more profit with your Service Department by Jeff Smith

Here's what some of the first people to have read the book have to say:

"Jeff Smith's book captures all the knowledge and best practice in the Service Department. It inspires managers, motivates workshop staff and helps to create a more customer-friendly environment, not to mention a more profitable business for us all. Thanks to Jeff, this new book will provide a great boost to the whole industry."

Bernard Gonnet
Senior Vice President, Product and Strategy Division
Renault Trucks World-wide

 

"Jeff Smith has written a practical, easily navigable book to assist everyone with responsibilities for Service Department Profitability. I recommend that you use it, it will help."

Sarah Sillars
Chief Executive - The Institute of the Motor Industry

 

"If you want to fully understand and influence your key workshop measures, then this book is well worth reading."

Doug Cook
Aftersales Director - Nissan Motor (GB) Ltd

 

"I have just finished reading "How to make more profit from your Service Department"'. I took the opportunity to work through it with a set of dealer management accounts and found this a most useful exercise in refreshing my knowledge of the various Service KPI in an actual scenario. Nationally I immediately saw ways of improving that dealer's departmental profit! Even the best run workshop cannot fail to pick up ideas to improve profitability. The book should be on every Service Manager's desk."

John Boyes
Franchising Group Office

Renault / Nissan UK


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OOrder your personal copy of How to make more profit with your Service Department by Jeff Smith

Jeff Smith has continued with his unique writing style that is jargon-busting plain English that everyone understands. This new book keeps everything simple, cuts out all the waffle and gets straight to the point on every single page and includes a total of 63 graphic illustrations and diagrams so that you get the information you need to deliver more profit to your business.

20 years of experience, 5 years of research and 2 years in the writing, this book is packed from cover to cover with practical, real-world profit building ideas and trade secrets that will give your business years of future growth and it's very easy to read and understand. Whatever your reading style or experience in the industry, you will find that this book is a real must have for making more profit in less time because for an investment that is less than you charge for 1 hour of labour you just can't go wrong can you?

You could continue running your business in the traditional way by using trial and error, or would you prefer to buy the book and cut straight to the chase by learning all the strategies that are being used by the most profitable Service Departments in the world? The choice is yours.

 

Order Information
"How To Make More Profit With Your Service Department"
is produced in hardback to the very highest standards and it's exactly the same size as The KPI Book which means that it's just the right size to fit in your briefcase so you can have it to hand whenever you need it.

It probably costs less than you charge for 1 hour of labour so it's incredible value with at total price of just £47 and includes postage and packing in mainland UK.

An additional cost of £8 is added for Air Mail if your are outside of mainland UK.


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Insight Training & Development Ltd
Publications Department (W)
P O Box 1234
Stourbridge
England
DY8 2GE

(If you would like your book personally signed by Jeff Smith, please include your request with your order.)

 

Contact Insight TrainingAlternatively you can order by telephone during normal office hours on: (+44) 01384 371432

 

 

Email Insight TrainingIf you prefer to e-mail us with your questions then contact SharonSmith @ AskInsight.com

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We want you to be absolutely delighted with your purchase, so if you decide that "How To Make More Profit With Your Service Department" is not what you expected, all that you have to do is send it back to us in its original condition within 28 days of purchase and we will give you a full 100% Refund.

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Insight Training & Development Limited
P O Box 1234, Stourbridge, England. DY8 2GE. Tel: 0044 1384 371432

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