ultimate guide to understanding and
improving your operational efficiencies"
by Jeff Smith
Chief Executive Officer Honda
Racing F1 Team
the trade secrets of how to sell more hours and make more
profit without damaging Customer Care.
This ground-breaking new book is packed with tried, tested
and proven ideas to make you more money, more easily and
you are the kind of person who likes to take action and
enjoys making profit, this exciting new book is for you.
All the very best profit-building techniques have been harnessed
from the best Service Departments around the world and put
into a format that is easy to understand and implement into
you can get straight onto the fast-track by getting the
ideas that have been tried by other people that have been
proven to work in the real world.
you are new to your position or well established in the
field of Service Management you will find something here
that will lift your business up to the next level. It really
is the ultimate guide to understanding and improving your
before has such an in-depth study of the operational performance
of the Service Department been conducted. It's a no-holds-barred,
beginning-to-end dissection of your operational efficiencies
packed full with information on how you can sell more hours
and and boost your profits by showing you tried and tested
methods that really work.
now, the knowledge you need to understand the Service Department
has been very difficult to obtain, the general rule is that
you learn your trade as you are doing the job and that takes
many years to perfect and hundreds of costly mistakes are
made along the way. Now there is a short-cut to this trial
and error method of working because whether you are an experienced
Service Manager, Dealer Principal or Managing Director,
this book tells you what you need to know in the order
you need to know it.
Money Back Guarantee
Foreword for this book is written by Nick Fry,
Chief Executive Officer Honda Racing F1 Team. In
his write-up he provides you with some valuable guidance
and insights into business development from his own perspective
after 25 years of Motor Industry experience working with
The Ford Motor Company, Aston Martin, building dealer
networks, providing technical assistance to Service Departments
and of course running the Honda Racing F1 Team.
In his opening statement he writes, "The basics are
all the same, whatever the business." What follows
in the rest of his foreword is Formula One style, pure
Smith has done a fantastic job of capturing Service
Department strategy and best practise in this book;
it contains everything you need to achieve greater success.
All the ideas are here in black and white; I urge you
to read them, get excited by them, decide which ideas
are right for you and then get busy, set your goals
and take action!"
Chief Executive Officer
Honda Racing F1 Team
FREE Samples of The Service Book
Click on the graphics below
Save Target As from the pop up menu to
download the free samples of the book
Sample of Chapter 1
Sample of Chapter 2
Sample of Chapter 3
new book is made up of three separate parts so that you
get to the information that you want, fast!
get the in-depth understanding of your operational efficiencies
from Parts 1 and 3, and the main focus of the book is concentrated
on Part 2; this section contains more than 150 ideas and
practical solutions that you can apply to your business
today to begin boosting your profits.
Chapter 1 - Understanding Your Utilisation
Chapter 2 - Understanding Your Productivity
Chapter 3 - Understanding Your Overall Efficiency
Chapter 4 - The Law of The Service Department
Chapter 5 - How To Improve Your Utilisation
Chapter 6 - How To Improve Your Productivity
Chapter 7 - Calculating The Gain In Your Utilisation
Chapter 8 - Calculating The Gain In Your Productivity
Money Back Guarantee
what some of the first people to have read the book have
Smith's book captures all the knowledge and best practice
in the Service Department. It inspires managers, motivates
workshop staff and helps to create a more customer-friendly
environment, not to mention a more profitable business for
us all. Thanks to Jeff, this new book will provide a great
boost to the whole industry."
Senior Vice President, Product and Strategy Division
Renault Trucks World-wide
Smith has written a practical, easily navigable book to
assist everyone with responsibilities for Service Department
Profitability. I recommend that you use it, it will help."
Chief Executive - The Institute of the Motor Industry
you want to fully understand and influence your key workshop
measures, then this book is well worth reading."
Aftersales Director - Nissan Motor (GB) Ltd
have just finished reading "How to make more profit
from your Service Department"'. I took the opportunity
to work through it with a set of dealer management accounts
and found this a most useful exercise in refreshing my knowledge
of the various Service KPI in an actual scenario. Nationally
I immediately saw ways of improving that dealer's departmental
profit! Even the best run workshop cannot fail to pick up
ideas to improve profitability. The book should be on every
Service Manager's desk."
Franchising Group Office
Renault / Nissan UK
Money Back Guarantee
Smith has continued with his unique writing style that is
jargon-busting plain English that everyone understands.
This new book keeps everything simple, cuts out all the
waffle and gets straight to the point on every single page
and includes a total of 63 graphic illustrations and diagrams
so that you get the information you need to deliver more
profit to your business.
years of experience, 5 years of research and 2 years in
the writing, this book is packed from cover to cover with
practical, real-world profit building ideas and trade
secrets that will give your business years of future growth
and it's very easy to read and understand. Whatever your
reading style or experience in the industry, you will
find that this book is a real must have for making more
profit in less time because for an investment that is
less than you charge for 1 hour of labour you just
can't go wrong can you?
could continue running your business in the traditional
way by using trial and error, or would you prefer to buy
the book and cut straight to the chase by learning all
the strategies that are being used by the most profitable
Service Departments in the world? The choice is yours.
"How To Make More Profit With Your Service Department"
is produced in hardback to the very highest standards
and it's exactly the same size as The KPI Book which means
that it's just the right size to fit in your briefcase
so you can have it to hand whenever you need it.
probably costs less than you charge for 1 hour of labour
so it's incredible value with at total price of just £47
and includes postage and packing in mainland UK.
additional cost of £8 is added for Air Mail if your
are outside of mainland UK.
Now for delivery in the UK
Now for delivery in Europe
Now for delivery outside of Europe
Training & Development Ltd
Publications Department (W)
P O Box 1234
you would like your book personally signed by Jeff Smith,
please include your request with your order.)
you can order by telephone during normal office hours
on: (+44) 01384 371432
you prefer to e-mail us with your questions then contact
SharonSmith @ AskInsight.com
If you encounter a problem with this link, please send
an e-mail to TheTeam @
We want you to be absolutely
delighted with your purchase, so if you decide that "How
To Make More Profit With Your Service Department"
is not what you expected, all that you have to do is send
it back to us in its original condition within 28 days
of purchase and we will give you a full 100% Refund.
you want to know
How to make more profit with your Service Department...